If you’ve ever been on a road trip, you know that there are many ways to reach your destination. Your ideal path may not be right for someone else. This also holds true with receiving support from the SimplePractice Customer Success team.
To give you a sense of how you and other customers have connected with our team so far this year, we put together a few insightful statistics.
If you have a question about how to get the most out of your SimplePractice account, we’ve listed five ways you can receive support from our Customer Success team below.
1. Get your answer in the Help Center
38,758 questions answered in the Help Center so far in 2019
Available 24 hours a day, 7 days a week, our Help Center contains walkthroughs and videos created to guide you to your own solution.
2. Right away with live chat
7,905 chats held so far in 2019
After a successful initial rollout, we’ve expanded our live support via chat hours. Live chat is now available Monday through Friday, 7am to 6pm Pacific Time, excluding holidays and weekly company meeting periods.
Learn how to make the most of live chat — a great way to get quick answers to straightforward questions about key functions in your account such as notes, forms, account settings, and creating clients.
3. Schedule a phone call or video call screen share session
49,996 minutes spent on live, one-on-one video and phone calls with customers so far in 2019
Is your question complex and in need of a video screen share, or better handled over the phone? Schedule a phone call or video screen share session with us at your convenience! All you have to do is email in and request a call.
4. Submit a help request
232,006 questions answered just this year through help requests
Our Customer Success helped answer over 232,000 questions so far in 2019, ranging from simple how-to questions to complex insurance billing investigations.
5. Peer-to-peer support in the SimplePractice Community on Facebook
5,963 members in the SimplePractice Community on Facebook
Now, even more health and wellness professionals are connecting to share tips and best practices. Join the conversation by requesting to join this group. We’d also love for you to join our community of SimplePractice customers online in the SimplePractice Community Forum.
SimplePractice is the most innovative company in our field, and we continue to expand our platform, as well as the ways you can receive the guidance you need to run your ideal practice.
New to SimplePractice? We offer a 30-day free trial so that you can familiarize yourself with our features and see how incorporating us into your workflow can free you up to perform more of your important work and less administrative tasks.