If you’ve ever been on a road trip, you know that there are many ways to reach your destination. Your ideal path may not be right for someone else. This also holds true with receiving support from the SimplePractice Customer Success team.
To give you a sense of how you and other customers have connected with our team so far this year, we put together a few insightful statistics.
If you have a question about how to get the most out of your SimplePractice account, we’ve listed five ways you can receive support from our Customer Success team below.
1. Quickly find your answer in the Help Center
68,082 questions answered in the Help Center so far in 2019
You can find hundreds of guides and videos created just for you in our Help Center.
2. Live chat with our Customer Success team
17,439 chats held so far in 2019
You can get quick answers to straightforward questions from our team with live chat.
Live chat is available Monday-Friday, 7am-6pm Pacific Time, excluding holidays and weekly company meeting periods.
3. Schedule a phone call or video call screen share
73,173 minutes spent on live, one-on-one video and phone calls with customers so far in 2019
Do you have a question that’s complex and better handled over the phone, or even on a video call screen share? You can schedule a call with us at your convenience, all you have to do is request a call.
4. Submit a help request
254,986 questions answered just this year through help requests
Our Customer Success team helped answer over 254,000 questions so far in 2019, ranging from simple how-to questions to complex insurance billing investigations.
5. Reach out for peer-to-peer support in the SimplePractice Community on Facebook
6,747 members in the SimplePractice Community on Facebook
Now, even more health and wellness professionals are connecting to share tips and best practices. Join the conversation by requesting to join this group. We’d also love for you to join our community of SimplePractice customers online in the SimplePractice Community Forum.
You can expect us to not only continue enhancing our platform, but also to expand the ways you can get support from our team.
New to SimplePractice? We offer a 30-day free trial so that you can familiarize yourself with our features and see how incorporating us into your workflow can free you up to perform more of your important work and less administrative tasks.