We’re excited to bring you even more tools to curb missed appointments and late cancellations.
Incorporating Telehealth into a practice can help stretch the setting of the appointment to wherever a client can find a safe and secure place. But what about clients who aren’t paying attention to their schedules or simply forget?
This is where our new Time of Scheduling Appointment Reminders come in.
What are Time of Scheduling Appointment Reminders
Time of Scheduling Appointment Reminders give you the ability to send an automatic email or text reminder to alert your clients of new and rescheduled appointments the moment you add the appointment to their calendar.
In doing so, Time of Scheduling Appointment Reminders effectively:
- Streamline communications
- Decrease the risk of a client missing their appointment
- Allow you to focus more on your clients.
Choosing to send a reminder when an appointment is created or changed delivers the comfort of certainty. You never have to second guess whether you’ve reached out already.
Time of Scheduling Appointment Reminders don’t replace existing Appointment Reminders — they supplement them. Existing Appointment Reminders will still go out 24, 36, 48, or 72 hours prior to each appointment, depending on what you’ve selected.
Time of Scheduling Appointment Reminders let new clients know that their appointments have been added to the calendar and inform existing clients that their appointment has been rescheduled so there’s no ambiguity as to when they’re supposed to meet with you.
Beyond decreasing the risk of a client missing an appointment, these reminders take the burden away from the clinician, giving the client more accountability. This also makes it easier for you to enforce your cancellation policy, knowing that clients received confirmation in advance of the scheduled appointment.
With the weight of communication lifted, you can spend more time focusing on the client in the room and less on those scheduled to join you there in the future.
How to use Appointment Reminders
To turn on this option, visit My Account > Settings > Client Reminders.
Select the option to “Prompt me to send reminders when creating or rescheduling appointments” at the top of your screen.
Once this is enabled, you’ll notice that the next time you schedule an appointment, you will receive a message asking if you’d like to send an email or text reminder to your client for that appointment. Please note that the client must already have Appointment Reminders enabled to trigger this message.
To learn more about how to set up Time of Scheduling Appointment Reminders for your practice, click here: How to set up appointment reminders.
Join the discussion
Interested in how you can help shape future functionality within SimplePractice? Visit our Ideas Board and post about elements you’d like to see integrated or upvote ideas that other members of our community have posted.