The Ultimate Telehealth Insurance Resource Guide

Are you making the transition to telehealth but finding the insurance side of things to be muddy at best? 

Instead of wading through the twelve tabs you have open on your desktop right now, use this set of fool-proof resources to make sure your telehealth sessions meet all regulatory requirements. No matter what you’re using to provide telehealth services to your clients, you can refer to any one of these to find the answers you’re looking for. 

1. Telehealth Legal and Insurance Directory

Get your most pressing questions about telehealth regulations and insurance coverage answered with this comprehensive directory. It’s broken down into these three components:

Part I: Legal and Educational Resources

This list of centers and organizations will be your best resource for any questions you have regarding the legal and educational functions of telehealth services. Whether you’re looking to learn more about telehealth as a service or need to familiarize yourself with key telehealth policies, you can find what you need here.

Part II: Guidance by Specialty

This portion of the telehealth directory pinpoints which regulatory body you need to refer to—depending on your type of practice. This’ll help make sure you get accurate information that’s relevant to your field. 

Part III: Insurance Resources

If you’re trying to work with your client to see if they can get coverage for telehealth services through their insurance provider, this will be your go-to list. Simply click on the insurance company name you need and it will redirect you to the appropriate website.

2. Telehealth Payer Verification Guide

Calling a payer to get telehealth coverage confirmation can be tricky. This handy guide will help make sure you get the most out of your phone call with an insurance representative. If you don’t know your status, aren’t paneled with them, or just need more details, this resource has the right questions you need to ask any insurance payer. It also includes a checklist to make sure you have all the necessary PHI before calling the payer.

3. Client Guide for Telehealth Insurance Coverage

This client guide makes it easy for your clients to get their insurance needs settled on their end. Add it as an attachment to an email when communicating with your clients, so they can reference it when they’re on the phone with their insurance provider. You can also share it on social media or post it on your website.

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