Customer questions & answers
Need more help? Check out our Help Center.
How does the 30-day free trial work?
Create a new trial account to use all the features of the Professional Plan free for 30 days. When you’re ready, choose your plan and enter your billing information to continue your subscription.
Which plan should I choose?
That’s up to you. Our Essential Plan consists of the basics, while our Professional Plan provides you access to the entire platform. View the full feature list above.
Are there any upfront costs?
Nope. You can start using all our great features during your trial with no cost or obligation. No payment information is needed until you decide to continue.
Can I change my plan later?
Yes. You are in control of which plan you use, and you can change at any time.
Can I send automated appointment reminders?
Yes, and they are free. You can easily send automated email, text, and voice reminders to your clients.
Are there any other fees?
There are added fees if you process online payments, file electronic insurance claims, or use telehealth video sessions.
Can I migrate my data from another system?
Yes. Our Switching Team is happy to help with data migration.
Is SimplePractice compliant with HIPAA’s security and privacy policies?
Yes, we take your data security seriously. Our security page contains everything about what we do to ensure the safety and integrity of your data.
How does SimplePractice keep my information safe?
All of your SimplePractice account information is safely stored with bank-level data encryption technologies. Read more about our security practices now.
Do you have a business associate agreement?
Yes. By signing up for a free, 30-day trial, you agree to our Business Associate Agreement. Find our BAA here.
Can I export data from SimplePractice?
Yes. You can easily and securely export your practice and client data as often as you like.
How do I cancel my subscription?
Cancel your account at anytime by navigating to My Account > Settings > Subscription Information and click on "Want to cancel your account?" View all steps here.
How does your refund policy work?
After your free 30-day trial, there are no contracts, and your subscription is paid on a month-to-month basis. You can cancel at any time, but you are responsible for any charges already incurred. We do not provide refunds.
How do I get help?
Our Help Center includes video tutorials, guides, and other support articles. We also offer email support, live chat, and phone or video screen-share sessions by appointment.