Everything You Need to Work Smarter

How does the 30 day free trial work?

Just create a new trial account and use all the features of SimplePractice free for up to 30 days. When you’re ready, just choose your plan and enter your billing info to continue your subscription.

Which plan should I choose?

Before your trial is finished, select one of our three plans that has the features that best suits your needs.

Are there any upfront costs?

Nope! You can start using all our great features during your trial with no cost or obligation. We don’t even need your payment information until you decide to continue. After that, you either pay every month, or annually and you can stop anytime.

Can I change my plan later?

Yes. You are in control of which plan you use and you can change at any time.

Can I send automated appointment reminders?

Absolutely, and they are FREE! You can easily send automated email, SMS, and voice reminders to your clients. Unlike other products, we don’t charge for any of our appointment reminders.

Are there any other fees?

If you use our integrated insurance filing system, there are additional charges based on how many insurance claims you submit – this is an optional feature.

Can I migrate my data from another system to SimplePractice?

Yes. Our support team is happy to help with data migration, just contact us to learn more.

Is SimplePractice compliant with HIPAA’s security and privacy policies?

Yes. We take security of your data very seriously and we are very proud of the steps we are taking that are over and above what is required. Our Security page contains everything about what we do to ensure the safety and integrity of your data.

How does SimplePractice keep my information safe?

All of your SimplePractice account information is safely stored with bank-level data encryption technologies. You can read more about our security practices here.

Do you have a Business Associate Agreement?

Yes, you can find our BAA here.

Can I export data from SimplePractice?

Of course. You can easily and securely export your practice and client data as often as you like.

How do I cancel my subscription?

Within the Settings area, there is a Cancel Account link. We make it easy to cancel your account and take your client info with you.

How does your refund policy work?

SimplePractice provides a free 30 day trial and is either a month-to-month or year-to-year, pay-as-you-go service and we do not provide refunds. You can cancel the service at any time, but you are responsible for any charges already incurred.

How do I get help?

From within your SimplePractice account, you can access our extensive knowledge-base that has video tutorials and other support articles. We offer email support Monday – Friday from 7am – 6pm Pacific Standard Time.

Can I offer feedback?

Please do! We’re always looking to improve the experience and we’ve added a feedback link right in the app, so feel free to tell how we can make our product better for you.