We’ve found that online support works best for our customers. It’s more efficient.
- We usually need time to investigate your issue, and don’t want to keep you on hold while we troubleshoot. Email support allows us to quickly get to the bottom of your questions without putting you on hold.
- Capturing and sharing technical information is difficult over the phone, and useful links and screenshots are easier to share via email.
- Online support allows us to keep detailed notes in one central place which ensures everything stays organized. Plus, we’ll always have access to your previous requests, so you won’t have to repeat questions.
And it’s faster. With an email question, we’re able to gather technical information for research and troubleshooting purposes in one go. With a phone call, we may need to take down information and follow up with you after we investigate.