LOS ANGELES – July 3, 2019 – SimplePractice, the most widely used EHR software for private practice mental health providers, announced today the expansion of customer service capabilities for its over 40,000 customers to include live, online chat Monday through Friday, 7AM to 6PM Pacific Standard Time (PST). This expanded service model was selected after doing extensive research on what type of customer support options worked best for their customers.
“Our customers depend on us to help them run their practice with minimal effort,” said Howard Spector, CEO of SimplePractice. “With online chat, our customers can now interact with us when and where they want.”
VP of Customer Support, Alex Marrache agrees. “We are always evaluating how to best support our customers through product enhancements and equally through our Customer Success team’s efforts. After testing ways to provide more immediate support to our customers, offering chat was the clear winner. Chat has now been added to our live support offerings which also includes our robust recurring online classes, Q&A sessions, phone support, and one-on-one video calls by reservation.”
To learn more about the various ways SimplePractice customers can get support, please check out this youtube video.
Trusted by over 40,000 customers, industry leader SimplePractice empowers health & wellness professionals to run their businesses more efficiently, streamlining administrative tasks, enabling regulatory compliance, and improving documentation and payments. Offering features like a mobile app, paperless intake, customizable progress notes, Telehealth, secure messaging, integrated credit card processing, client scheduling, template library, and more, SimplePractice is a HIPAA compliant, fully integrated practice management platform. Headquartered in Los Angeles, CA, the company ranked as the “#1 Most Popular Mental Health Software” on Capterra for both 2017 and 2018, and has collected over $2.8 billion in revenue for its customers.
SimplePractice customers include therapists, counselors, psychologists, social workers, speech-language pathologists, occupational therapists, physical therapists, dietitians, substance-abuse counselors, acupuncturists, applied behavior analysis, and so on.