Frequently Asked Questions

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General Questions

What is SimplePractice?

SimplePractice is the easy and secure way to organize all of your practice’s information into one place so that your business can run more efficiently.

Who is SimplePractice intended for?

SimplePractice is intended for health and wellness professionals looking for an easy-to-use set of tools to keep their practice data organized and secure.

How do I sign up?

You start with a free trial. We don’t collect your payment information until you’ve determined that SimplePractice is the right product for you. You can upgrade to one of our paid subscriptions at any time.

I’m currently using a different tool for practice management, is it easy to switch to SimplePractice?

Absolutely. We can even help you import your data from other systems. Just contact our customer support team to get started.

I'm part of a Group Practice - can we use SimplePractice?

Yes! Learn more about our Group Practice features here.

How much time does it take to get set up on SimplePractice?

You can be up and running in minutes. We’ve made it simple to get started with minimal required information for you to enter. As you use SimplePractice’s features, you can customize as-you-go.

How does SimplePractice work for people outside the United States?

We offer support for currencies in US and Canadian Dollars. Many international customers have found SimplePractice to be a valuable tool for their practice and more international features are coming soon.

Can I export data from SimplePractice?

Of course. You can easily and securely export your practice and client data as often as you like.

How do I get help?

From within your SimplePractice account, you can access our extensive Help Center that has video tutorials and other support articles. We offer email support Monday - Friday from 7am - 6pm Pacific Standard Time as well as Live Chat. We also have Daily Online Classes.

Can I offer feedback?

Please do! We’re always looking to improve the experience. There is a Request a Feature tab in your account settings where you can submit any and all feedback you may have. Alternatively you can contact us through our Help Center. And thank you in advance.

How do I cancel my subscription?

Within your account settings, there is a link you can use to cancel your account. We make it easy to cancel your account and take your client info with you.

Compliance & Safety

Is SimplePractice compliant with HIPAA’s security and privacy policies?

Yes. We take security of your data very seriously and we are very proud of the steps we are taking that are over and above what is required. Our Security page contains everything about what we do to ensure the safety and integrity of your data.

Is SimplePractice ICD-10 compliant?

Of course! We use the most up to date ICD-10 diagnosis codes that are released by CMS.gov.

How does SimplePractice keep my information safe?

All of your SimplePractice account information is safely stored with bank-level data encryption technologies. You can read more about our security practices here.

Do you have a Business Associate Agreement?

Yes, you can find our BAA here.

Billing

How does your refund policy work?

SimplePractice provides a free 30 day trial and is either a month-to-month or year-to-year, pay-as-you-go service and we do not provide refunds. You can cancel the service at any time, but you are responsible for any charges already incurred.

What 3rd Party Credit Card processor does SimplePractice use and what are the fees?

We use Stripe as our PCI compliant secure credit card processor and the rates are 2.95%+30 cents per successful transaction. There are no setup fees, monthly fees, or fees for refunds. You can get setup with a Stripe account in under a minute and we have seamlessly integrated Stripe into SimplePractice's accounting systems. You just enter the client's credit card one time and do not have to ask for it each session. It is securely stored for your convenience.

How much does it cost?

After your 30-day free trial, you can choose the best plan for you and your practice. Our plans start as low as $35/month with an annual subscription, or $39/month if you pay monthly. You can change your plan anytime and there are no contracts or setup fees.

Are there any hidden fees?

Nope, nothing hidden and no nickle and diming you. The only exceptions are fees for credit card processing and insurance claims which are essentially pass-through fees to the vendors that provide these services.

The most important part of our company is you.

SimplePractice is built for you and supporting your success is one of our top priorities. We strive to provide you with unparalleled support and encourage you to let us know how we can improve our products to serve you better.

Check out our help center

“Honestly, I am consistently blown away by the speedy and conscientious support from SimplePractice. I don’t know if I have ever experienced better support from any other company.”

— TIFFANY D.

“I have been searching for a way to manage my mental health practice without hiring someone. I need practicality, simplicity and speed. SimplePractice exceeded my expectations. The customer service is amazing. I’m hooked.”

— JENNY S.