Secure messaging with your clients
Instant messaging isn’t just a modern convenience for you and clients—it’s a necessity.
James G. from Los Angeles, CA
Always HIPAA-compliant
Rest easy knowing all your messages are always private and secure.
Streamline your communication
Answer client questions, consult on a colleague’s case, and adjust treatment plans—all from the same place.
Improve client access
Clients can reach out to you whenever they need, and you can quickly respond when you have the time.
Stop playing phone tag
Handle every aspect of your clients’ care without making a single phone call.
Organization
“This is everything I wanted but didn't know it. I love that this system will allow me to remain organized and streamlined as I transition from private pay to accepting insurance.”
— Amanda T. from Kenosha, WI
Security
“When you pay for SimplePractice, you're hiring security professionals to make sure that your information is stored very securely with all the things it's supposed to have to be HIPAA-compliant.”
— Katie M. from Austin, TX
Client Portal
“Makes managing my practice easy. Has everything in one place, is HIPAA compliant, and very user friendly. I love the Client Portal feature and ability to go paperless.”
— Kira M. from Bloomfield, NJ
Group Practice
“If you are thinking about a group practice, I would say get your electronic records system in place and comfortable with it. SimplePractice has been great for operating our practice.”
— Dr. Lisa H. from Tacoma, WA
User-friendly
“SimplePractice has been the best decision for my private practice as a Dietitian. It's extremely user-friendly and budget-friendly. It seems too good to be true, and I would highly recommend it to anyone.”
— Marisa M. from Rolling Hills Estates, CA
Insurance
“There's a business aspect to running a private practice. And SimplePractice makes that easier. It takes me about 5 to 10 minutes a week to bill insurance. It's much easier than I ever could imagine.”
— Sherry N. from Beverly Hills, CA
96%
practitioner
satisfaction
Frequently asked questions
Here are some commonly asked questions about SimplePractice. See all our FAQs
Is SimplePractice compliant with HIPAA’s security and privacy policies?
Yes, we take your data security seriously. Our security page contains everything about what we do to ensure the safety and integrity of your data.
Does SimplePractice offer phone support?
Currently, we offer phone support by reservation only. We’re available Monday–Friday 6AM–7PM PT. We do our best to provide timely, thorough, and thoughtful responses to every request within just a few hours during this time.
In addition to online support, you can connect with our team via:
- One-on-one 30-minute training sessions
- Video call screen-shares upon request
- Daily online classes
- Live Q&A sessions
You can explore the following self-support resources:
- A robust Help Center with articles, videos, tutorials, and more
- A thriving SimplePractice Community with 11,000+ practitioners
How does SimplePractice keep my information safe?
All of your SimplePractice account information is safely stored with bank-level data encryption technologies. Read more about our security practices now.
How long does it take to set up my SimplePractice account?
You can be up and running in minutes. We’ve made it easy to get started. Add or customize features as you go.
Is SimplePractice HIPAA-compliant?
Yes, we meet or exceed all the requirements of HIPAA as a business associate, including the Business Associate Agreement (BAA) in which SimplePractice agrees to be responsible for keeping all client information private and to immediately report any breach of personal health information.
What are the requirements and restrictions for providing telehealth services to minors?
The age at which a person may lawfully consent to care varies depending on the health condition at issue, the person’s state of residence, or the state in which the patient is located in during the time of the telehealth session. Therefore, clinicians should be aware of the rules for the state in which the client is physically located in during the time of the session.
Why do we prefer online communication?
We’ve found that online support works best for our customers. It’s more efficient.
- We usually need time to investigate your issue, and don’t want to keep you on hold while we troubleshoot. Email support allows us to quickly get to the bottom of your questions without putting you on hold.
- Capturing and sharing technical information is difficult over the phone, and useful links and screenshots are easier to share via email.
- Online support allows us to keep detailed notes in one central place which ensures everything stays organized. Plus, we’ll always have access to your previous requests, so you won’t have to repeat questions.
And it’s faster. With an email question, we’re able to gather technical information for research and troubleshooting purposes in one go. With a phone call, we may need to take down information and follow up with you after we investigate.
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