Telehealth FAQs

Need more help? Check out our Help Center.

How much does Telehealth cost?

Telehealth by SimplePractice costs $10/month/clinician and is only available in the Professional Plan. So you’re all-in monthly cost as a solo practitioner would be $69 ($59 + $10).

Is SimplePractice HIPAA-compliant?

Yes, we meet or exceed all the requirements of HIPAA as a business associate, including the Business Associate Agreement (BAA) in which SimplePractice agrees to be responsible for keeping all client information private and to immediately report any breach of personal health information.

What equipment do I need?

To provide telehealth sessions, you will need the following:

  • A computer (laptop or desktop) or smartphone. Newer devices (purchased in the last two years) will be better equipped to provide telehealth sessions.
  • An integrated or external microphone.
  • An integrated or external web camera.
  • An internet connection that is at least 10 Mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10 Mbps will minimize connection issues and provide the best quality.

What can I expect in terms of the sound and video quality?

Connection problems can be caused by a variety of outside factors such as low quality, older equipment, or an overloaded computer (i.e. too many programs running). In general, poor video quality is attributable to a poor internet connection.

Here are some basic steps that can improve the overall quality:

  • Use wired Ethernet instead. Wifi will work, but you may experience a lag or some interference, which can make your video and audio choppy. A wired Ethernet internet will give you a smoother, more consistent experience.
  • Test your internet connection speed. Use our built-in Internet Quality Check before each session.
  • Close other programs. To minimize disruption, close out all other programs running in the background.
  • Adjust your lighting. Small lighting tweaks can make a big impact. Avoid any backlight and make sure your camera is at eye level.

Will my clients have to install or download anything in order to join the session?

No, your clients can join a session by simply clicking the link you provide them. No password or login necessary. Clients can download the mobile app if they prefer to use a mobile device rather than a laptop or desktop computer for their session.

If my client prefers to use a mobile device, is there an app they can use?

Yes. We offer a secure, HIPAA-compliant Android and iPhone app.

Where can I get information on my state’s telehealth policies?

The following organizations provide resources to help you learn more about your state’s specific policies and regulations:

Does insurance reimburse telehealth sessions?

Navigating telehealth reimbursement can be very tricky. In order to find out more about your specific state’s telehealth rules, here are a few resources:

How does billing for telehealth work?

When billing insurance, we recommend that you always check with the individual insurance payer to determine whether telehealth services are covered and, if they are, which codes or modifier should be used for different types of services.

It’s very important to check directly with the insurance payer because coverage for telehealth services is constantly changing.

How does state licensure work?

Clinicians must be licensed in each state in which they want to provide telehealth services.

How does informed consent work for telehealth?

Some states do not require consent, while others may require verbal and/or written consent to be stored in the client’s record.

Here’s how to find out what your state requires:

  1. Go to The National Telehealth Policy Resource Center’s state map.
  2. Select your state and scroll down to the Consent section. Here you’ll be able to see whether state law requires you to get client consent, and if there are any corresponding requirements for state Medicaid programs.

Do you have some examples of informed consent documents?

Here are a few sample consent forms collected from various online sources. These are for informational purposes only, so it is your responsibility as the provider to update the content to meet your specific states’ requirements.

What are the requirements and restrictions for providing telehealth services to minors?

The age at which a person may lawfully consent to care varies depending on the health condition at issue, the person’s state of residence, or the state in which the patient is located in during the time of the telehealth session. Therefore, clinicians should be aware of the rules for the state in which the client is physically located in during the time of the session.

Manage and grow your private practice, all in one place.

Free 30-day trial. No contracts. Change anytime. Tax deductible.

Start My Free Trial
No credit card needed
Access all features
HIPAA-compliant