Secure and HIPAA-Compliant Telehealth

Lead stress-free, reliable video appointments with our fully integrated Telehealth platform.

30-day trial. No credit card required. Access all features.
Marlene H. from Seattle, WA

Marlene H. from Seattle, WA

Remain HIPAA compliant, always

Keep data secure, calls anonymous, and information private with bank-level encryption on your practice management software.

HIPAA-compliant, 100% secure integrated Telehealth

Start a video call from anywhere

Improve client accessibility with just a link to get started—no logins, passwords, or hassle.

Engage clients in real-time

Share PDFs, exercises, goal-tracking worksheets, and more from your screen to maintain top-quality care.

Choose your view

Hide your self view, pin any participant, and easily switch between Speaker and Grid views to focus on the clients who need it most.

Offer convenience and flexibility

Empower new and existing clients to book their own appointments online—and still keep control over your schedule.

Allow clients to request their own Telehealth appointments

Online Booking

“If people can't book you without talking to you, you're not open for business. And SimplePractice helps with that. You can make an appointment and never have left your couch.”

— Donna O. from Washington D.C.

Donna O. from Washington D.C.

Customer Success

“SimplePractice has helped me focus on treating substance use disorders and co-occurring issues without getting bogged down by the administrative tasks necessary to run a solo private practice. ”

— Anna M. from Northborough, MA

Anna M. from Northborough, MA

Group Practice

“If you are thinking about a group practice, I would say get your electronic records system in place and comfortable with it. SimplePractice has been great for operating our practice.”

— Dr. Lisa H. from Tacoma, WA

Dr. Lisa H. from Tacoma, WA

Savings

“SimplePractice helped reduce our overhead costs significantly. It does so much of the work for us, which saves us time and simplifies our life!”

— Dave W. from Fort Collins, CO

Dave W. from Fort Collins, CO

Paperless

“When I started my practice, a lot of my colleagues started with ‘paper-and-pen’ to save money. I knew that eventually I wanted more, so I started with an EHR that could grow with me.”

— Taylor M. from Seattle, WA

Taylor M. from Seattle, WA

96%

practitioner
satisfaction

Frequently Asked Questions (FAQ)

We've put together commonly asked questions to give you more information about SimplePractice and the services we offer

How much does Telehealth cost?

Telehealth by SimplePractice costs $10/month/clinician and is only available on the Professional Plan. So you’re all-in monthly cost as a solo practitioner would be $69 ($59 + $10).

What equipment do I need?

To provide telehealth sessions, you will need the following:

  • A computer (laptop or desktop) or smartphone. Newer devices (purchased in the last two years) will be better equipped to provide telehealth sessions.
  • An integrated or external microphone.
  • An integrated or external web camera.
  • An internet connection that is at least 10 Mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10 Mbps will minimize connection issues and provide the best quality.

What can I expect in terms of the sound and video quality?

Connection problems can be caused by a variety of outside factors such as low quality, older equipment, or an overloaded computer (i.e. too many programs running). In general, poor video quality is attributable to a poor internet connection.

Here are some basic steps that can improve the overall quality:

  • Use wired Ethernet instead. Wifi will work, but you may experience a lag or some interference, which can make your video and audio choppy. A wired Ethernet internet will give you a smoother, more consistent experience.
  • Test your internet connection speed. Use our built-in Internet Quality Check before each session.
  • Close other programs. To minimize disruption, close out all other programs running in the background. Adjust your lighting. Small lighting tweaks can make a big impact. Avoid any backlight and make sure your camera is at eye level.

How does billing for telehealth work?

When billing insurance, we recommend that you always check with the individual insurance payer to determine whether telehealth services are covered and, if they are, which codes or modifier should be used for different types of services.

It’s very important to check directly with the insurance payer because coverage for telehealth services is constantly changing.

How does informed consent work for telehealth?

Some states do not require consent, while others may require verbal and/or written consent to be stored in the client’s record.
Here’s how to find out what your state requires:

  1. Go to The National Telehealth Policy Resource Center’s state map.
  2. Select your state and scroll down to the Consent section. Here you’ll be able to see whether state law requires you to get client consent, and if there are any corresponding requirements for state Medicaid programs.

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