Personalized Support in Real-Time

Unlimited email support

Get quick, individualized responses with clear instructions, useful links, and screenshots.

SimplePractice switching assistance

Live chat with specialists

Chat with a team member Monday–Friday, 7am to 6pm PT— excluding holidays and company-wide meeting times.

SimplePractice classes and webinars
Customer service was outstanding. I have been super overwhelmed at the thought of switching platforms but my questions have been answered quickly and the transition has been nearly seamless! Thank you!

BRITT FRANK

SimplePractice’s response time and ability to resolve problems quickly is a level of customer service that I have never experienced before. I love you guys!

BRANDEE SMITH, M.S., LPC, LCDC

Virtual classes and webinars

Attend daily classes and Q&A sessions led by product experts to get your questions answered and the information you need.

SimplePractice classes and webinars

Comprehensive help center

Access our online Help Center curated with hundreds of helpful guides, troubleshooting tips, and video tutorials.

SimplePractice help center and community forum

One-on-one video sessions

Schedule an interactive session with screen-share capabilities led by a product or insurance specialist.

One-on-one screen shares for dedicated help

Phone support by reservation

Reserve a convenient time for you to discuss your more complex needs with a specialist.

Reserved phone support

Hands-on switching assistance

Work with our dedicated Switching Team to seamlessly migrate your client data into your SimplePractice account.

SimplePractice switching team

A community of practitioners

Share advice and tips with professional peers and colleagues in our thriving SimplePractice Community

SimplePractice Community on Facebook