Live support when you need it

Helping your clients is your number one priority, and we’re here to support you. From one-on-one screen shares to live phone support and chat, we offer many ways for you to get you the answers you need.

Live classes and webinars

Attend daily classes and Q&A sessions to get your questions answered in real-time.

Get help in live classes and webinars

Help Center and Community

Access our online Help Center, featuring thousands of helpful guides, troubleshooting tips, and video tutorials. Join our thriving SimplePractice Community to interact with your peers by sharing advice and tips for using SimplePractice.

Connect with others in the community or browse 100s of guides

One-on-one video screen shares

Schedule an interactive, one-on-one screen share session with a SimplePractice Product or Insurance Specialist to collaboratively review your account.

Schedule one-on-one screen shares for dedicated help

Phone support by reservation

Coordinate a time that works best for you to have a call with a member of our Customer Success team.

Reserve a phone call when you need it

Customer service was outstanding. I have been super overwhelmed at the thought of switching platforms but my questions have been answered quickly and the transition has been nearly seamless! Thank you!

Britt Frank

Free, live classes

Live chat

Chat live with a Customer Success team member Monday through Friday, 7am to 6pm Pacific Time, excluding holidays and weekly company meeting times.

We help you switch for free

Personalized switching assistance

Work with our dedicated Switching Team to migrate your client data to SimplePractice.

SimplePractice’s response time and ability to resolve problems quickly is a level of customer service that I have never experienced before. I love you guys!

Brandee Smith, M.S., LPC, LCDC

Unlimited email support

Get a timely, thorough, and thoughtful response with easy-to-follow instructions, useful links, and screenshots within just a few hours.

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