Live support when you need it.
Helping your clients is your number one priority and we’re here to support you. From one-on-one screen share sessions to live phone support, we offer many ways to get you the answers you need.
One-on-one video screen shares
- Interactive screen share sessions with a SimplePractice Product or Insurance Specialist.
- Look at your account collaboratively with an expert.
- Resolve your question and get back to work in under 30 minutes.
Phone support by reservation
- Schedule a call with a Product or Insurance Specialist.
- We’ll coordinate with you to find a time that works best with your schedule.
Customer service was outstanding. I have been super overwhelmed at the thought of switching platforms but my questions have been answered quickly and the transition has been nearly seamless! Thank you!
Live Classes and Webinars
- Dive deep into classes about the Client Portal, billing, paperless intakes and more.
- Attend daily recurring live online classes and Q&A sessions from your computer or mobile device.
- Get all of your questions answered in real time by a helpful Product or Insurance Specialist.
Help Center and Community
- Access our online help center, featuring hundreds of helpful articles, guides, troubleshooting tips, and video tutorials, organized by topic.
- Participate in a thriving SimplePractice Community on Facebook of over 2,000 customers, who share advice and tips for using SimplePractice.
SimplePractice’s response time and ability to resolve problems quickly is a level of customer experience that I have never experienced before. I love you guys!
Brandee Smith, M.S., LPC, LCDC
Unlimited email support
- Get a timely, thorough and thoughtful response to your message within just a few hours.
- Receive clear, easy-to-follow instructions, useful links, and screenshots that you can refer back to.