Live support when you need it
Helping your clients is your number one priority and we’re here to support you. From one-on-one screen share sessions to live phone support and live chat, we offer many ways to get you the answers you need.
Support on demand
We know that everyone learns differently. With that in mind, we make sure to provide a lot of ways for you to receive live support and guidance from our team: Live chat, email, phone calls, video calls, live classes, and our Help Center. You get to choose what’s right for you.
One-on-one video screen shares
- Interactive screen share sessions with a SimplePractice Product or Insurance Specialist.
- Look at your account collaboratively with an expert.
- Resolve your question and get back to work in under 30 minutes.
Phone support by reservation
- Schedule a call with a Product or Insurance Specialist.
- We’ll coordinate with you to find a time that works best with your schedule.
Live chat
- Chat live with a SimplePractice Customer Success team member Monday through Friday, 7am to 6pm Pacific Time, excluding holidays and weekly company meeting periods.
- Get answers to basic questions about SimplePractice and locate key functions in your account. Learn more.
Customer service was outstanding. I have been super overwhelmed at the thought of switching platforms but my questions have been answered quickly and the transition has been nearly seamless! Thank you!
Britt Frank
Live classes and webinars
- Dive deep into classes about the Client Portal, billing, paperless intakes and more.
- Attend daily recurring live online classes and Q&A sessions.
- Get all of your questions answered in real time by a helpful Product or Insurance Specialist.
Help Center and Community
- Access our online Help Center, featuring hundreds of helpful articles, guides, troubleshooting tips, and video tutorials, organized by topic.
- Participate in a thriving SimplePractice Community, who share advice and tips for using SimplePractice.
SimplePractice’s response time and ability to resolve problems quickly is a level of customer service that I have never experienced before. I love you guys!
Brandee Smith, M.S., LPC, LCDC
Personalized switching assistance
- Hands-on service to seamlessly guide you through migrating your client data to SimplePractice.
- Dedicated Switching Team available via phone, email and video calls by reservation.
Unlimited email support
- Get a timely, thorough and thoughtful response to your message within just a few hours.
- Receive clear, easy-to-follow instructions, useful links, and screenshots that you can refer back to.
