Live support when you need it.

Helping your clients is your number one priority and we’re here to support you. From one-on-one screen share sessions to live phone support, we offer many ways to get you the answers you need.

One-on-one video screen shares

  • Interactive screen share sessions with a SimplePractice Product or Insurance Specialist.
  • Look at your account collaboratively with an expert.
  • Resolve your question and get back to work in under 30 minutes.
Personalized screen sharing

Phone support by reservation

  • Schedule a call with a Product or Insurance Specialist.
  • We’ll coordinate with you to find a time that works best with your schedule.
Live phone support by reservation
Customer service was outstanding. I have been super overwhelmed at the thought of switching platforms but my questions have been answered quickly and the transition has been nearly seamless! Thank you!

Britt Frank

Live Classes and Webinars

  • Dive deep into classes about the Client Portal, billing, paperless intakes and more.
  • Attend daily recurring live online classes and Q&A sessions from your computer or mobile device.
  • Get all of your questions answered in real time by a helpful Product or Insurance Specialist.
Free, live classes

Help Center and Community

  • Access our online help center, featuring hundreds of helpful articles, guides, troubleshooting tips, and video tutorials, organized by topic.
  • Participate in a thriving SimplePractice Community on Facebook of over 2,000 customers, who share advice and tips for using SimplePractice.
A Help Center and Community that is actually helpful
SimplePractice’s response time and ability to resolve problems quickly is a level of customer experience that I have never experienced before. I love you guys!

Brandee Smith, M.S., LPC, LCDC

Unlimited email support

  • Get a timely, thorough and thoughtful response to your message within just a few hours.
  • Receive clear, easy-to-follow instructions, useful links, and screenshots that you can refer back to.
Email support: unlimited, friendly, and timely