Support when and how you need it
Go beyond traditional practice management support with our beloved customer success team.
Adrien P. from Austin, TX
Unlimited email support
Get quick, individualized responses with clear instructions, useful links, and screenshots.
Live chat with specialists
Chat with a team member Monday to Friday, 6AM to 7PM PT—excluding holidays and company-wide meeting times.
Virtual classes and webinars
Attend daily classes and Q&A sessions led by product experts to get your questions answered and the information you need.
Comprehensive support
Access our online Help Center curated with hundreds of guides, troubleshooting tips, and video tutorials.
One-on-one video sessions
Schedule an interactive session with screen-share capabilities led by a product or insurance specialist.
Phone support by reservation
Reserve a convenient time for you to discuss your more complex needs with a specialist.
Hands-on switching assistance
Work with our dedicated Switching Team to seamlessly migrate your client data into your SimplePractice account.
A community of practitioners
Share advice and tips with professional peers and colleagues in our thriving SimplePractice Community.
Organization
“This is everything I wanted but didn't know it. I love that this system will allow me to remain organized and streamlined as I transition from private pay to accepting insurance.”
— Amanda T. from Kenosha, WI
Online Booking
“If people can't book you without talking to you, you're not open for business. And SimplePractice helps with that. You can make an appointment and never have left your couch.”
— Donna O. from Washington D.C.
All-in-one
“From booking appointments through my website, hosting video appointments with clients, and billing and collecting payments, SimplePractice takes care of my private practice every step of the way.”
— Jamie M. from Los Angeles, CA
Group Practice
“If you are thinking about a group practice, I would say get your electronic records system in place and comfortable with it. SimplePractice has been great for operating our practice.”
— Dr. Lisa H. from Tacoma, WA
User-friendly
“SimplePractice has been the best decision for my private practice as a Dietitian. It's extremely user-friendly and budget-friendly. It seems too good to be true, and I would highly recommend it to anyone.”
— Marisa M. from Rolling Hills Estates, CA
96%
practitioner
satisfaction
Frequently asked questions
Here are some commonly asked questions, or read all FAQs.
Does SimplePractice offer phone support?
Currently, we offer phone support by reservation only. We’re available Monday–Friday 6AM–7PM PT. We do our best to provide timely, thorough, and thoughtful responses to every request within just a few hours during this time.
In addition to online support, you can connect with our team via:
- One-on-one 30-minute training sessions
- Video call screen-shares upon request
- Daily online classes
- Live Q&A sessions
You can explore the following self-support resources:
- A robust Help Center with articles, videos, tutorials, and more
- A thriving SimplePractice Community with 11,000+ practitioners
Can I export data from SimplePractice?
Yes. You can easily and securely export your practice and client data as often as you like.
What happens if I leave SimplePractice for any reason?
When you decide to cancel your SimplePractice account, you be prompted to export all your client data. Once your account is canceled, your data and PHI is deleted to ensure data security.
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