Live support when you need it
Helping your clients is your number one priority and we’re here to support you. From one-on-one screen share sessions to live phone support and live chat, we offer many ways to get you the answers you need.
One-on-one video screen shares
- Interactive screen share sessions with a SimplePractice Product or Insurance Specialist.
- Look at your account collaboratively with an expert.
- Resolve your question and get back to work in under 30 minutes.
Phone support by reservation
- Schedule a call with a Product or Insurance Specialist.
- We’ll coordinate with you to find a time that works best with your schedule.
- Chat live with a SimplePractice Customer Success team member Monday through Friday, 7am to 6pm Pacific Time, excluding holidays and weekly company meeting periods.
- Get answers to basic questions about SimplePractice and locate key functions in your account. Learn more.
Customer service was outstanding. I have been super overwhelmed at the thought of switching platforms but my questions have been answered quickly and the transition has been nearly seamless! Thank you!
SimplePractice’s response time and ability to resolve problems quickly is a level of customer service that I have never experienced before. I love you guys!
Brandee Smith, M.S., LPC, LCDC
Unlimited email support
- Get a timely, thorough and thoughtful response to your message within just a few hours.
- Receive clear, easy-to-follow instructions, useful links, and screenshots that you can refer back to.