Live support when you need it
Helping your clients is your number one priority, and we’re here to support you. From one-on-one screen shares to live phone support and chat, we offer many ways for you to get you the answers you need.
Live classes and webinars
Attend daily classes and Q&A sessions to get your questions answered in real-time.
Help Center and Community
Access our online Help Center, featuring thousands of helpful guides, troubleshooting tips, and video tutorials. Join our thriving SimplePractice Community to interact with your peers by sharing advice and tips for using SimplePractice.
One-on-one video screen shares
Schedule an interactive, one-on-one screen share session with a SimplePractice Product or Insurance Specialist to collaboratively review your account.
Phone support by reservation
Coordinate a time that works best for you to have a call with a member of our Customer Success team.
Customer service was outstanding. I have been super overwhelmed at the thought of switching platforms but my questions have been answered quickly and the transition has been nearly seamless! Thank you!
Chat live with a Customer Success team member Monday through Friday, 7am to 6pm Pacific Time, excluding holidays and weekly company meeting times.
Personalized switching assistance
Work with our dedicated Switching Team to migrate your client data to SimplePractice.
SimplePractice’s response time and ability to resolve problems quickly is a level of customer service that I have never experienced before. I love you guys!
Brandee Smith, M.S., LPC, LCDC
Unlimited email support
Get a timely, thorough, and thoughtful response with easy-to-follow instructions, useful links, and screenshots within just a few hours.