Getting Started Questions
What is SimplePractice?
SimplePractice is an award-winning practice management platform trusted by more than 100,000 health and wellness practitioners. Our features help streamline the business side of private practice and make care a reality for millions of clients.
Key features include telehealth, secure messaging, paperless intake forms and progress notes, insurance claim e-filing, a digital client portal, online booking, automatic payment processing, free appointment reminders, and so many others—all available on mobile and desktop.
Who is SimplePractice made for?
Today, our growing community includes therapists, counselors, social workers, speech-language pathologists, occupational therapists, physical therapists, dietitians, substance abuse counselors, acupuncturists, chiropractors, and many other health and wellness disciplines.
Our platform also works great for small group practices, and you can learn more about our group features.
Can I get a demo?
Yes, we offer an on-demand demo that will give you an overview of SimplePractice’s most popular features. You’ll also have the opportunity to ask questions during the demo.
Is it easy to switch or migrate to SimplePractice?
How do I sign up?
How can I get support if I need it?
What credit card processor do you use, and can I use mine instead?
Our completely integrated Online Payments feature is powered by Stripe, our PCI-compliant credit card processing partner. If you choose to use a different credit card processor, you’ll need to do so outside of SimplePractice.
How much does it cost, and are there any hidden fees?
Our plans start as low as $39/month. You can also choose to add telehealth, insurance claim e-filing, and online payment processing. You can change or cancel your plan anytime, and there are no contracts, setup fees, or upfront fees whatsoever.
What payment methods do you accept for monthly subscription costs?
We accept credit and debit card payments.
Will the work I do during my trial be saved for me when I sign up for a paid subscription?
Yes, all your work will be saved in your account when you sign up for a paid subscription.
What happens if I don’t sign up for a paid subscription after my free trial?
To meet strict security and compliance requirements, the trial account is deleted from our system along with any data that was entered.
Is SimplePractice HIPAA-compliant?
Do you have a Business Associate Agreement (BAA)?
Can I export my data from SimplePractice?
Yes, you can easily and securely export your practice and client data as often as you like.